• We take back a perfume which does not satisfy you.
  • It can take 5-7 working working days to process your request.
  • We return or exchange within 15 days of purchase.
  • We do not offer return or exchange on samples, testers, flat sale products and Premium Artisan Fragrances.
  • At least 95% of the Perfume should be there in the bottle.

Who can apply for the Return?
In the event you are unsatisfied with the product you purchased and would like to replace it, you are most welcome to send back your purchase to us by contacting us via email at Innoscents01@gmail.com or what’s app at 03392080808 within 15 days of the delivery date.

You can claim for the return or exchange policy if:

  • The product is damaged, stained, defected or incomplete.
  • The product must be unused, in the original packaging with labels and protective stickers attached.

How to apply for Return?

  • To return an item, please email us at Innoscents01@gmail.com with the return reason and order details.
  • Please note that you are responsible for the cost of returning the items to us.
  • Please note that delivery charges are non-refundable in all cases. This applies whether the shipping fee was charged separately or the order qualified for free delivery. Any shipping cost incurred in delivering the order is not eligible for a refund.

When will it be processed?

  • We aim to process all returns with 5-7 working days of receipt.
  • During busy periods please allow up to 14 working days for your return to be processed.